Welcome to Cygnet North East. We are making some changes here at Cygnet North East and expanding the range of services we offer, so that our clients have the option of finding what they need all in one place.

We empower our clients to be the best version of themselves and we do this through counselling, employment support, meditation, reiki, and care and support services.

It can be difficult to be successful in getting a job, particularly when you haven’t applied for a long time or you’ve had a change in your health since last time you applied. We can provide you with the help you need to not only be successful and be offered the job, but we can be your critical friend. We will give you timely and honest feedback about your application. We will give you emotional support too – we will be your biggest supporter and help you overcome those self defeating thoughts, give you tips to overcome the interview nerves and help you identify what makes you the best person for the job. If you have a health condition that makes it difficult to manage work, we will help you to identify a suitable job and support you to ensure that your employer is aware of all the help they can get to make reasonable adjustments. You can find more information about our work and how we can help on our careers page.

We recognise the need to maintain a healthy mind and can support you through our counselling, meditaiton and reiki services to reach this goal. Choose the service that’s right for you. Talking therapies are a great way of processing your thoughts and feelings and untangling that confusion. Some people prefer not to have to share their innermost secrets and that’s why we also provide reiki and meditation, for those times when you don’t want to talk about it but you need some help to feel relaxed and unwind. You can find out more information on our Cygnet Serenity page.

Our home care service is coming soon. We are due to launch our care, shopping and housework service for people who either don’t have time, money or need a little bit of help to keep on top of the domestics due to a health condition or disability. If you have any feedback about what you would like to see please get in touch with us as we would love to hear from you.

You can find out more about our company changes HERE.

Kelly Oliver Dougall runs the company on a day to day basis. Kelly is the one you will meet, discuss work requirements with and who will arrange for the work to be carried out.

Cygnet is the vision of Kelly who has worked with people for over 20 years in various voluntary sector roles. Kelly has worked with a wide range of client groups and loves being able to help people grow and see the positives in even the most dark situations.

Kelly is a qualified person centered counsellor, careers guidance practitioner and has also been a care worker in her career. Wearer of many hats, she thrives when there is a multitude of things happening and so running the business is exactly the challenge she loves.

Ian Dougall is Kelly’s husband and director number two. Ian contributes to the company with his bid writing skills and he keeps the home in order and makes sure Kelly is well fed and watered.
Ian works at North Tyneside VODA as well as being a company director, and you might have met him if you have thought about or participated in any volunteering in the last decade or so.

Stephen Poole is our third director and is key to enabling the company to stay onside with the authorities. A tax accountant for Robson Laidler in his professional life, he brings key skills to the company management and strategic planning.
Steve also enjoys his choir sessions on a Monday or you can find him in Lost Luggage Room at Monkseaton metro station…. not because he has lost his luggage but so he can find his pint!


Lisa van Heereveld is a volunteer and helps with driving the corporate strategy and developing leads. She’s first joined the team when co-organising a social entrepreneurs network and is currently studying for a masters degree in innovation & entrepreneurship. In her spare time, you can find her at the gym or, on the rare occasion it’s actually sunny up North, you’ll find her out hiking.