The Do’s and Don’ts of Workplace Conflict
Workplace conflict can be very damaging to employee health. Not only does it lead to stressed out employees, it also damages productivity, as people avoid each other or spend a great deal of time attempting to put the situation right instead of getting on with the work they are there to complete. However, workplace conflict is very common, so today I will look at the best way of dealing with it if it happens to you.
- Keep calm. Don’t let your emotions get in the way.
- Keep a diary and record events as they happen in a factual way. This can feel very alien as we don’t want to get other people into trouble. However, situations can escalate and if this happens you will need evidence to back up what you are saying to your manager.
- Seek support from a colleague, or impartial third party
- Try to resolve the situation informally with the person you are having difficulty with
- Challenge the behaviour not the person
- If you can’t sort it out yourself, ask your manager to help
- If your manager does not resolve the situation read the relevant policies and procedures and follow them to make a formal complaint
- If you need information on your rights as an employee, ACAS have a helpline that can advise on the law and what you should do next
- If you need emotional and practical support, contact Cygnet Careers on 07881294894 or email Kelly@cygnetnortheast.com
- Place blame. This will quickly lead to escalation of the issues
- Shout. Try to keep your emotions out of it
- Gossip about the person you are in conflict with
- Get violent – this will obviously make the situation a lot worse and you could get into trouble with the law
- Say things that are not evidence based – if you are going to confront the person you should do so in a positive way – “when you say X I feel like Y. Please can you do B instead?” Use your own language though!
- Don’t take it personally
If you are facing a challenging situation Cygnet Careers can help you to get through it, so please do get in touch for advice and support.