We have many happy clients and some of them have shared a testimonial about our work.

Confidentiality Guaranteed.

Our work is confidential, so initials of all clients have been used rather than full names to maintain trust and confidence in our work. Our clients success is our success and we love it when we get that call to tell us another client is now in the right job!

High Success Rate

We have an 89% success rate of helping clients into work within three months.  The other clients decided to take an alternative route or stay in their current role.  Of those we helped into work, we have a 96% success rate of our clients sustaining that employment for at least three months.


Don’t take our word for it – look what our clients have said about us!

Contact us!

If you like what you see, get in touch and we can help you with your success too.


    Kelly was recommended to me via a work colleague so I got in touch with her and we arranged a meeting. She was great at helping me to identify my targets and goals as well as putting together a new CV. She provided valuable ongoing support when I was applying for jobs and was always available if I had any questions.

    I am currently in the process of starting a new role and I do not believe that I would have found something so quickly without Kelly’s assistance. I am very grateful and would wholeheartedly recommend her service towards anyone who is on the jobs market and feels that they may need some support or guidance.

    Ian Carr – South Shields

    I attended a course at South Tyneside CVS and it was an enjoyable experience for me, without added pressure, whilst seeking employment. I’ve been an agency worker for 7yrs after redundancy and finding a permanent contract is challenging, but I’ve done it! The sessions included a diverse group of people, all from very different backgrounds but all with the same goals… to have a belonging and purpose in suitable employment. It was interesting to meet other individuals in an unpleasant predicament, that shared all similar values and aspirations. The workshops that Kelly facilitates are a person-centered approach, therefore people can relate more, as it’s not the usual “generic tickbox”

    Kathryn Green – South Shields

    After spending 3 years as a volunteer doing reception work and trying to find a job in admin/reception I came to a standstill. Sending my CV off to lots of companies and not getting any replies I decided to join the ‘You First’ course with Cygnet Careers to see where I was going wrong and to see if my CV could be improved. Not only did I get help with my CV, I learned a whole lot of other stuff about myself and my self worth. Because of this course I learned an entire set of other skills I didn’t realise I had and have decided on a different career path altogether. Whether you are just starting off trying to build confidence, wanting to get into volunteering, wanting to get into part time or full time work or wanting a whole new career change, this is the course to be on and I would highly recommend it to anyone. This course is not like other courses I have been to where they are more about ticking boxes, this course is more focussed on individual needs and the way you learn is such good fun. You get to play games without even realising you’re learning, it’s not until afterwards when you’re discussing as a group about what you have just done whilst playing the game that you do realise. Such a lovely group of people I was with and I owe a massive thank you to the facilitator Kelly Oliver Dougall for making me feel more positive about myself and showing me I am worth so much more.

    Colleen Wotton – South Shields

    I just thought I’d let you I had a successful interview today. Although I only applied for 3 jobs it resulted in 3 interviews. The first failed, second successful, and we will see what the third brings.
    I have accepted the role although only part time. I may be able to do my own small business at the same time.
    Thanks for the support! There are so many people doing counselling and so many people doing the careers, but you have a unique way of bringing the two together into a winning formula!

    Debbie Carr – Boldon

    Thank you so much for this help with my CV. As I was updating it I became aware of so many answers I could give at my next interview!
    It has helped me enormously and given me a lot of new found confidence. I didn’t realise I could cover so many skills, I actually ran out of space on the form and now I have been offered a job! Thank you so much!”
    Judith Hann – South Shields

    I contacted Kelly as we were looking for specific support for an employee going through a redundancy process. Kelly made contact with the employee immediately and provided valuable support in updating her CV. I would recommend her services.

    Claire Hall – Mental Health Matters

    I got the job! Thank you so much for all your help and encouragement! I am so relieved and excited too. It’s my last day today, I have the exit interview this afternoon then that’s it. So pleased that I have been offered a job on the day I am being made redundant.

    Frances F – Coventry

    I would highly recommend Kelly as a “sounding board” to anyone, who was like myself, struggling to make career decisions. Kelly helped me clarify my own thoughts, develop my own ideas, as well as given me some others to consider. I felt comfortable to open up to her, safe in the knowledge that she offers a professional, confidential service. Credit to her, I now have a plan. Thanks Kelly.

    Amanda Normand – North Shields

    I’m so pleased I found Cygnet – I hadn’t applied for a job in over 10 years and I was so apprehensive. Kelly gave me the reassurance and help I needed and now I have been offered the job I wanted. I’m now planning my future!

    EB – Morpeth

    I had the pleasure of experiencing Reiki with Kelly, I would recommend this to anyone, Very relaxing . professionally carried out, In a comfortable environment , Thanks Kelly <3

    Lou Sykes – Whitley Bay

    Kelly is passionate and committed to supporting and encouraging others. She works tirelessly and with great care and dedication. Kelly has a great love of people that shines through in all she does, ensuring that she stands out in her role and enjoys very positive outcomes for those she supports. She has a wealth of knowledge and always ready and eager to signpost, direct and help others in any way she can.
    Clare Talbot-Jones, Talbot Jones Risk Solutions Limited

    Whilst working as a Community Development officer in North Tyneside Borough, I had the fortune to collaborate with Kelly. She was working for Age Uk with initiatives to turn older people’s lives from disengagement to purposeful direction. I was very assured of Kelly’s supportive and proactive engagement with vulnerable clients. Her approach contributed to the aims of our Partnership to encourage Education Training and Employment for disengaged or marginalised citizens of North Tyneside. Kelly became the Chair of the North Shields Partnership and practically enabled actions to address unemployment and skills deficits. It is great to work together with professionals who understand the Aim of the work, but it is much more advantageous to have the addition of insight into how sensitive people are properly supported. Kelly provided this insight and therefore enabled better help from Agencies through the course of our true partnership works.

    Roger Layton, Joint Trade Union Secretary, North Tyneside Council.

    When I was at a turning point in my career/life I turned to Kelly. Rather than offering me advice (as so many people wanted to do) she simply asked the right questions and helped me to find out the answers myself. Thanks Kelly! I would highly recommend your services to anyone at a turning point in their lives or who is struggling with direction.

    Samantha Rickelton, North East Family Fun

    Morning Kelly – I just wanted to say a huge thank you for ‘pointing me’ in the right direction when
    I was rather lost! I’m really enjoying working at VODA and I never expected things to happen so quickly – it’s been like a whirlwind! Thank you so much again for all of your help and I hope that you’re keeping well and that business is good. I’ve already mentioned to Ian that I’ll keep my eyes and ears open for anything for you – you’re such a lovely lady! Thank you again! X

    Angela Phillips – North Tyneside